Chaos 2 Order - CloudsEnd CIC

Birmingham City Council - CloudsEnd CIC


Welcome to the Chaos 2 Order project – C2O now continued into 2023

Since 2019 Clouds End CIC has been working with Birmingham City Council’s Preventions and Communities department to help agencies in the city better understand hoarding behaviour in their citizens.

Hoarding affects 2-5% of the population. Understanding why people hoard helps us to work in a supportive and compassionate way. This produces better results and engagement – which ultimately saves time, money and pain.

The aim of this project is to better educate and upskill the agencies who encounter hoarding behaviour and help them integrate that understanding into their everyday procedures.

Heather Matuozzo of Clouds End offers mixed-agency training sessions online.

Dates for 2022:
1 February 2022
12 April 2022
8 June 2022
27 July 2022
14 September 2022
2 November 2022

Please contact for places on the above sessions.

Heather will also upskill through mixed-agency huddles on Zoom for 2022.
2-4pm on:
29 March 2022
3 May 2022
13 July 2022
27 September 2022

Please contact Heather at for places on these huddles.

Adult Social Care is also working with Heather to provide mentoring for student social workers who have expressed an interest in specialising in hoarding behaviour during their work placements. Places are limited but contact for availability.

There is also a limited amount of funding to help with extras services such as clearing, cleaning and one-to-one work but this can only be applied for after agencies have used their usual funds to address these issues. This will be checked on the referral form. There is a waiting list for extra services and citizens have to consent to be part of the project to access them. They must also agree to a visit including an interview about how the intervention helped them.

Contact Heather at for a referral form.

The aim of Chaos 2 Order project is to make Birmingham the first Hoarding Aware City in the world. We do hope that everyone will join in with the spirit of this through the Hoarding Charter. Ask about this on the email also.


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