Miss A lived alone in a single flat which had become hoarded over at least 10 years. She had started hoarding because her best friend, who lived in a similar flat, was murdered in her own home. Miss A didn’t realise that this was the trigger but came to understand it during working with Heather.

Before Heather started working with her she had experienced two enforced clears which had made her more anxious and she had lost precious items and family photos.

Working one to one over the period of 1 year they cleared her home which meant she could access personal support in the form of P.A.s who helped her to maintain. She was then moved to another flat as this one had bad memories for her.

She agrees that without intervention and understanding she may have lost her home.

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